At Ulrik Cook, customer satisfaction is our priority. We aim to provide high-quality kitchen appliances that meet your expectations. Please read our Return and Refund Policy carefully before making a purchase.

1. Eligibility for Returns

We accept returns only under the following conditions:

The product is damaged or defective upon delivery.

The product received is incorrect or does not match the order.

The product must be unused, in its original packaging, and in the same condition as delivered.

Requests for returns must be made within 3 days of receiving the product.

2. How to Request a Return

To initiate a return, please contact our customer support team with the following details:

Order number

Reason for return

Photo or video proof of the issue 

Our team will review your request and guide you through the return process.

3. Return Pick-Up

Once your return request is approved, we will arrange for the item to be picked up from your address. Please ensure the item is securely packed to avoid any damage during transit.

4. Refund Process

Since we offer Cash on Delivery, refunds will be processed as follows:

If the product was returned at the time of delivery due to visible damage or mismatch, no payment is required.

For approved returns after delivery, the refund will be issued in cash or via bank transfer, depending on the situation and mutual agreement.

Refunds are processed within 7–10 business days after we receive and inspect the returned item.

5. Non-Returnable Items

We do not accept returns for:

Products that have been used or damaged due to customer mishandling

Products returned without original packaging or accessories

Requests made after the return period has expired

6. Cancellations

Orders can be canceled before they are shipped. Once dispatched, the order cannot be canceled and must go through the return process, if eligible.

7. Contact Us

For return requests or questions regarding your order, please reach out to our support team at info@ulrikcook.com.